keuhanhamke

LuniFIT Support

2026년 9월 21일 고침
Thanks for using LuniFIT — your AI companion for diet, workout, fasting, weight, water, and cycle tracking. We're here to help.

Contact Us

For questions, feedback, account help, or bug reports, email us anytime:

✉️ [info@keuhan.com](mailto:info@keuhan.com)

We usually reply within 1–2 business days.

Quick Help

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Logging: Just type naturally in chat — for example, "had a chicken salad for lunch", "weight 65 kg", or "500 ml of water" — and Luni records it for you.
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Subscription: Manage or cancel auto-renewal in the store where you subscribed. Resetting data, signing out, uninstalling LuniFIT or deleting your LuniFIT account does not cancel a store subscription. See Billing, cancellation and refunds below.
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Account deletion: Request account deletion in Settings. Review the subscription notice if you have a subscription. Account deletion and subscription cancellation are separate actions; data deletion and legally required retention follow our Privacy Policy.

Billing, cancellation and refunds

Help updated: September 9, 2026

Resetting your data
"Start Fresh" clears your records, conversations, goals and promises and restarts onboarding. Your LuniFIT account, existing subscription, remaining subscription period and auto-renewal setting are retained. Resetting does not restart a free trial or issue a refund.

Canceling a subscription
Cancel auto-renewal in the store where you purchased the subscription. For a standard recurring subscription, cancellation stops the next renewal and you can normally use the subscription until the end of the paid period, unless the purchase is refunded or revoked. Follow the cancellation deadline and conditions shown by your store. Free trials follow the offer terms shown at purchase; cancel within the store's deadline if you do not want to be charged.

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Apple subscription management: https://apps.apple.com/account/subscriptions
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Google Play subscription management: https://play.google.com/store/account/subscriptions

Use the store account that made the purchase, even if you now use LuniFIT on a different device.

Deleting your LuniFIT account
Account deletion ends access through that LuniFIT account. It does not automatically cancel your store subscription or request a refund, so store billing may continue unless you cancel auto-renewal. We recommend managing your subscription first. You may still request immediate account deletion; cancellation is not a prerequisite for making that request. If you want to use your remaining subscription period, cancel auto-renewal and keep your account until you are ready to delete it. Data deletion and any legally required retention are governed by our Privacy Policy.

Refund requests
Resetting, deleting an account, not using the app, or canceling auto-renewal does not automatically produce a full or prorated refund. LuniFIT does not offer an automatic refund calculated from days used or remaining days. Refund eligibility and any refund amount depend on applicable law, the store's policies and the purchase terms. This does not limit statutory withdrawal or refund rights.

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For Apple purchases, request a refund through https://reportaproblem.apple.com/.
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For Google Play purchases, see https://support.google.com/googleplay/answer/2479637.
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For duplicate charges, missing subscription access, service problems, or help identifying a purchase, contact [info@keuhan.com](mailto:info@keuhan.com). We can investigate and help with the appropriate store process; approval and payment timing are not guaranteed in advance.

Please include your purchase store, order ID, purchase date and a brief description of the issue. Do not send passwords, full card numbers or purchase authentication tokens. You can contact support about a purchase after deleting your account. An approved refund and the time the funds reach your payment method are separate steps. Subscription access may change when a purchase is refunded or revoked.

Reinstalling or signing up again
For an existing account, use purchase restoration if your subscription is not recognized. A new LuniFIT account does not automatically restore deleted records, grant another free trial or transfer a previous subscription. If restoration does not work, contact support before purchasing again.

This help section explains the existing Terms and Conditions of Service. If a mandatory consumer protection rule grants additional rights, those rights remain available.

Legal

LuniFIT is operated by Keuhan Co., Ltd.